Dashboard

Name	Company	Email	Phone	City	Status	Tags

CSV Import

CSV headers can include: name, company_name, phone, whatsapp, email, city, area, category, source, status, tags.

Blocks

Drag blocks into the email.

H Heading

¶ Text

▣ Image

▶ Video

▰ Button

— Divider

↕ Spacer

▥ Two columns

Personalization

Email canvas

Drag a block here to start your email

Block settings

Select a block in the email to edit it.

Saved Templates

Create Email Campaign

Build an email campaign using an approved sender and saved email template.

Campaign name

Select sender

Select email template

Choose a saved email template.

WhatsApp sender

Connected WhatsApp Business numberUses the Phone Number ID configured in Cloudflare.

Select approved WhatsApp template

Approved templates are loaded from Meta.

Select contacts or group

0 contacts selected

Contact group

Groups are based on contact tags.

Assign to team member (optional)

If assigned, the team member can log in, preview and send this campaign.

Recent Campaigns

Campaign statistics

WhatsApp Inbox

Inbound messages, assignments and replies inside the 24-hour customer service window.

Select a conversation

StatusOwner / TransferPreferred agent

Admin monitoring modeRead-only. Viewing does not clear agent unread counts or change ownership.

Choose a contact to view the conversation.

WhatsApp Team Dashboard

Admin-only operational statistics. Times are calculated in UTC and displayed to your team in IST.

Today

Service window

Agent performance

Current workload plus activity recorded today.

Agent	Open	Pending	Assigned	Chats replied today	Replies today	Avg first response

Closed/reopened/transfer counters begin accumulating from V9.3 status history. Existing historical status changes cannot be reconstructed reliably.

Create Team Login

Admin creates the login and assigns the sender email each member is allowed to use.

Name Login email Password

Channel access Email WhatsApp Full Contacts database access (trusted staff only)

Assigned sender email

WhatsApp inbox access

Active login

Channel and Contacts access are enforced by the API. Contacts are hidden from all staff by default. Enable Full Contacts database access only for trusted team members.

Team Members

WhatsApp Health

Check the connected Meta phone, Graph API access, template visibility and app subscription.

Run a check when you change WhatsApp credentials or Meta settings.

Email Senders

Add the From addresses you want to use with Resend. Example: noreply@gromail.online or offers@gromail.online.

Sender nameFrom emailReply-To (optional) Domain is verified in Resend Make default sender

A mailbox is not required for the From address when sending through Resend, but Reply-To should point to a real inbox if you expect replies.

Sign in